Work Order Request Help Page
EMERGENCY: Emergencies are defined as fire, life, and safety issues and should be called to 911, Colorado State University police.
Urgent Service & Maintenance
Contact the person on duty for your residence hall. There is a courtesy or house phone available in the lobby or contact your RA. Urgent response is defined as safety/security issues, heat, alarm malfunctions, and any utility problem that may cause damage to University facilities. These are general guidelines. If you cannot define the problem as urgent or routine please consult your on-duty staff person for guidance.
- Loss of hot or cold water
- Loss of heat
- Loss of steam
- Loss of electricity
- Electrical hazard
- Flooding or major leak
- Gas Leaks
- Lock malfunction or breakage
- Any condition that represents a significant
imminent threat or potential hazard to the
- Glass window breakage - this is a potential safety
and security hazard
- Passengers trapped in an elevator
- Loss of service in SOME elevators
- Toilets (loss of service in suite halls)
Lock outs can be handled by your on-duty person.
Data line, CATV and Ethernet connection problems ARE NOT AN EMERGENCY.
Non-Emergency Service & Maintenance Requests
- Room locks and keys
- Furniture changes
- Pest control (if you feel you have an emergency, please contact the staff person on duty for your hall immediately)
- Common and public areas
- Laundry or cash-to-card machine problems - please call the RamCard Office at (970) 491-2344
These requests must go through the office manager in your residence hall. The manager at the desk will assist you.
Routine requests for maintenance in YOUR living space can be placed by calling Operations Management at:
491-7171 during regular business hours. After hours (after 4:30 p.m.) you may leave a voice message. Another option available at any time is to submit your work order request online.
When making a request in any venue you MUST include:
Call back number: (let us know the best time to reach you if we have questions about your request)
Nature of the problem:
Or you may submit a request via the Internet:
NOTE: All requests received online or on voicemail will be processed on the next REGULAR BUSINESS day. You should expect response or feedback within 2 business days. If this does not occur DO NOT place another work order. Contact Customer Service at 491-7171 and inquire about the status of your request.
What Operations Management Does Not Repair:
Network Repairs: Please contact the Housing & Dining Services Technology division at 491-4734 or online for computer and network related issues.
Computer Repairs: Housing & Dining Services does not repair personal computers or computer equipment. Please contact ACNS at 491-7276 or visit their website at http://www.ctss.colostate.edu/content_contractservices.aspx to inquire about repair services.
Telephone Repair: Telephone service is not provided by Housing & Dining Services. If you have purchased a telephone subscription, you may contact the Telecommunications Department on campus for assistance. You can report trouble with your line by dialing “0” for the campus operator. The operator is only available during regular business hours for university offices (M-F 7:30 a.m.-4:45 p.m.)
Cable Television Repair: Contact ACNS at 491-1313 for cable repair service.
Refrigerator and Microwave rental equipment: Collegiate Concepts provides this service and can be reached at 1-888-929-0806 (toll free).